Refund Policy

Please take your time and read this policy carefully. This is the Refund Policy of etavisaservices.com and etavisaservices.ae. The Eta Visa Services LLC websites, located at etavisaservices.com and etavisaservices.ae (we/our/us), we aim to provide the best customer support possible.

We are dedicated to helping you navigate through your immigration and/or non-immigration process with confidence, and guarantee your satisfaction. However, in the event, you are not satisfied with the service provided regardless of the reason, please contact us at once by sending an email to contact@etavisaservices.com so we can address your inquiry, issue a refund (if applicable), or provide you with discount/ credit that can be used for our services

Customers may cancel their requested services before the application is submitted to the authorities. In such cases, a refund will be issued to the original payment method used by the customer.

Please note refunds will be done only through the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

1. Policy Terms

We provide a refund policy which is effective prior to the submission of your travel document application. By making a purchase of services on this website, you agree and accept to be bound by the terms of this policy, as well as the Terms of Use, Privacy Policy, Terms of Service, and any other applicable policy or term posted on the website. Upon your review of the government forms for submission after your purchase, your approval of these documents will constitute a waiver of your right to a refund from that point onwards. Should a material error be made on your application, we will re-submit the application on your behalf at no additional cost to you, but a refund will NOT be issued

Refunds PRIOR to the submission of your travel document application must be requested by emailing . The Subject line must read: “Travel Visa Refund Request”. Your refund request email MUST include the following information

• Full name of applicant
• Invoice Number or Order ID
• The last four digits of the credit card used to purchase our services
• The date the services were purchased, and
• The reason for requesting a refund

We will process your request within 24-48 hours after we have received all the information requested above from you. Approved refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 1-7 business days based on your financial institution’s policies and your statement’s billing cycle. If 10 days have passed and your refund is not reflected in your account, please contact our Billing Department to assist you further

2. Non Refundable Fees

Please note that this policy cannot and will not apply to government fees remitted to the issuing authority, or other pertinent Governmental agencies. When you send a payment to a government agency, you agree to pay for a government service. Filing and biometric service fees that you pay to them are final and non-refundable, regardless of any action the government office takes on your application, petition, or request, or if you withdraw your request/application. We cannot refund or credit any money paid to other third parties with a role in processing your order (such as your medical examiner, translators, etc.) 

3. Credit Card Chargebacks

By obtaining our services, you agreed to be bound by the service terms and our refund policy. Utilizing a chargeback to obtain a refund outside of these conditions is a violation of these term

If you as a paid client become unresponsive to our support staff’s requests to get additional information from you for 90 days or more from the date that you purchased our services, and as a result your application is not successful, you are not entitled to a refund of any kind and agree not to initiate a credit card chargeback

We take this issue extremely seriously and may report suspicious payment disputes to both the payment processors as well as the UAE Government’s issuing body, and other pertinent agencies as applicable, along with accompanying proof of fraud. As chargeback fraud is a crime, such conduct can result in being temporarily or permanently barred from entry to the destination country, as well as result in possible criminal and civil charges

We encourage our clients to contact us to solve any issues they may have encountered, and to prevent any potential or future issues

4. Assurance

If you are unsure whether your application is submitted properly, please contact us immediately for support at contact@etavisaservices.com. If you properly submit a refund request to us, following the stipulations indicated in this policy; be assured that your refund will be processed in a timely manner. Please allow the above-indicated time of one (1) to seven (7) business days for any refund credit to appear in your account

5. Satisfaction Guarantee

Our satisfaction guarantee covers issues directly caused by the use of our services occurring prior to arrival. We provide this satisfaction guarantee in addition to certain other guarantees provided by law. See our Terms of Service and Privacy Policy for more details. All refund or credit requests made under this guarantee must be made within 14 days of purchase

6. Not Covered Under The Satisfaction Guarantee

Please note that we cannot guarantee the results or outcome of your government filing or visa application. For example, the relevant government agency may reject an immigration/non-immigration petition or application for reasons outside the control or responsibility of etavisaservices.com and etavisaservices.ae. Government backlogs can also lead to long delays before your filing process is complete

This guarantee does not cover changes to your situation or to your state of mind. It does not apply if entry is denied by the relevant Border agency, due to an Epidemic/Pandemic related reason. This Guarantee is void if you have made misrepresentations on an application and/or provided misleading information during our service to you. This Guarantee is void if you have already requested a refund or if you have requested a chargeback from your bank

If your application is denied by the relevant government authority, we will refund the processing service fee paid to us so long as you make a refund request via email. In any case where the government authority rescinds approval of your travel authorisation, we are unable to issue a refund, and strongly suggest you confirm your travel authorisation before checking in for or reserving a flight to your destination country. As we are a private visa agency and are not directly affiliated with any government entities, we emphasise that decisions on admission or visa applications and travel authorisations into your desired country are at the sole discretion of the relevant immigration authorities.

7. Disclaimer

Using our services, you agree and understand that we are a private, internet-based, travel technology service provider. We are dedicated to helping individuals travel internationally. This website is not a law firm and is not a substitute for the advice of a lawyer or other qualified professional. This website is not affiliated with or endorsed by any government agency

Use of our websites and its services are subject to our Privacy Policy, and Terms of Service